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Deposit Protection

Most installation companies may ask for a deposit when you place your order for Double Glazing, a Conservatory, Solar PV, Solar Thermal, Cavity Wall Insulation, Loft Insulation, a Boiler or other associated products covered under The Insurance Backed Guarantee Company (IBG Co).

This is normal practice as it helps safeguard installers against purchasing and/or manufacturing products they probably will not be able to use elsewhere should the customer cancel the order.

What is Deposit Protection Insurance?

Consumers in the past have paid a deposit only to find their supplier has ceased to trade before the installation has begun or has been completed. In these cases, often the customer loses their money and is in the unfortunate position of having to find another installer and negotiate a new price.

How much of the Deposit Will the Policy Cover?

Once an installer registers your details online with IBG Co, you will receive a Deposit Protection Certificate giving details of your cover.

Your deposit will be insured up to a maximum of 25% of the contract value.*

How Long will the Policy last?

Any deposit payments (up to a combined maximum 25% of the contract value, maximum cover £50,000) made by the customer to an IBG Co registered installer are covered for a period of up to 90 days. 

* This is a summary of the features and benefits of this insurance. Cover is subject to the policy conditions. For further information including exclusions and limitations please contact The Insurance Backed Guarantee Company (IBG Co.) and we will provide a sample policy certificate and wording.

Benefits Of Deposit Protection

  • Automatically covered upon receiving the Deposit Protection Certificate.*

  • Customer doesn't need to apply for the policy.*

  • Customer doesn't need to send any correspondence to activate the policy.*

  • Any payments made by credit card or other finance facility are also covered.*

*IBG Co would only consider a claim if the following three conditions are met:
  • Your installer is a Registered Installer with IBG Co

  • Your installer has registered your installation with IBG Co

  • Your installer has ceased to trade

Click Here To Check Your Installation is Registered
To Check Your Installer Is Registered Call 0345 634 3771
Insurance Backed Guarantee

IBG Co protects customers with an Insurance Backed Guarantee, underwriting the original product and workmanship guarantee.


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Find Your Local Installer

To find your nearest IBG Co registered installer please call 0345 634 3771 or complete our online form and we will contact


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Check You Are Registered

Have you recently employed an IBG Co registered installer? Check online now to see if your installation has been registered.


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Discuss Your Insurance Policy

For help and information about the IBG Co insurance policies please contact us and we will be happy to answer any questions.


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